Privacy Policy
Effective Date: January 1st 2025
At Crisis JK Solutions, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our services. By using our services, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect various types of information in order to provide our services, including:
- Personal Information: This may include your name, address, email address, phone number, and other contact information you provide.
- Service Information: Information related to the services we provide to you, such as relocation assistance, eviction appeals, utility assistance, and others.
- Payment Information: Information necessary to process payments, including credit card details or bank account information (handled through secure third-party payment processors).
- Usage Data: Information related to your interaction with our website, including IP address, browser type, and browsing activity.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide Services: To deliver the services you request, such as relocation assistance or eviction appeals.
- Communications: To communicate with you regarding updates on your case, service requests, and to respond to inquiries.
- Billing and Payments: To process payments for services rendered and manage your account.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
- Improve Services: To analyze and improve the quality of our services and user experience.
3. How We Protect Your Information
We take reasonable precautions to protect your personal information. This includes:
- Encryption: We use encryption to protect sensitive information during transmission, such as payment details.
- Access Control: Only authorized personnel have access to your personal information, and they are required to handle it responsibly.
- Data Storage: We store your data securely using industry-standard practices and comply with applicable data protection laws.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in delivering services to you (e.g., payment processors, relocation partners, etc.).
- Legal Compliance: If required by law, we may disclose your information to comply with legal obligations, protect our rights, or respond to legal processes (e.g., subpoenas, court orders).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your information.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out: You can opt out of receiving marketing communications from us by contacting us or using the opt-out mechanism provided in our communications.
6. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your user experience. Cookies are small data files stored on your device that help us track your activity on our website.
- Types of Cookies Used: We may use session cookies (which expire once you close your browser) and persistent cookies (which remain on your device for a set period).
- How to Manage Cookies: You can control the use of cookies through your browser settings, though disabling cookies may impact your experience on our website.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Crisis JK Solutions does not knowingly collect personal information from children under the age of 13. If we learn that we have collected such information, we will take steps to delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Crisis JK Solutions
Info@crisisjkbiz.com
737-381-2613
Acknowledgment
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described.
Mobile Use Policy
At Crisis JK Solutions, we are committed to protecting your privacy when using our services on mobile devices. This section outlines how we collect, use, and protect your information when you interact with our services via mobile applications, SMS, or mobile-optimized websites.
1. Information We Collect via Mobile Use
When accessing Crisis JK Solutions through a mobile device, we may collect the following data:
- Device Information: Device type, operating system, and unique device identifiers.
- Location Data: If enabled, we may collect approximate or precise location data to improve service recommendations.
- Usage Data: Information about how you interact with our mobile services, including app features accessed and time spent.
- Contact Information: If you opt-in, we may access phone numbers for referral or service-related communications.
2. How We Use Mobile Data
We use mobile-collected data to:
- Improve user experience and optimize mobile services.
- Send service-related notifications via SMS, push notifications, or in-app alerts.
- Provide location-based assistance for relocation services and utility setup.
- Ensure account security through authentication and fraud prevention.
3. SMS & Mobile Communications
By providing your mobile number, you consent to receiving service-related text messages, including appointment reminders, account updates, and promotional offers. You can opt-out of SMS communications at any time by replying STOP to any message. Standard message and data rates may apply.
4. Mobile Security Measures
We take mobile security seriously and implement the following safeguards:
- Encryption: Data transmission is encrypted to prevent unauthorized access.
- Secure Authentication: Multi-factor authentication (MFA) is required for sensitive account actions.
- Restricted Access: Only authorized personnel can access mobile-related data.
5. Third-Party Mobile Services
We may use third-party mobile applications or integrations to enhance service functionality. Your data will be protected per our standard privacy practices and will not be shared without consent, except where required by law.
